1. In which regions is TeknoSAT servicing?
TeknoSAT is being operated at the regions within the coverage area of Eutelsat W1::10o W3::7o satellites. For further information, please see the coverage area section.
2. Can I benefit from TeknoSAT service as an Individual User?
TeknoSAT is a convenient solution for the individual users, residing in the regions lacking such commonly used economic individual internet access solutions, such as ADSL, and cable internet, and this service is being provided for individual users under such conditions.
3. Can I benefit from my current Satellite TV infrastructure also for TeknoSAT service?
Your current Satellte TV receiver, or satellite dish are not convenient for internet communication. In order to benefit from this service, TeknoSAT hardware set, consisting of a special satellite modem, satellite dish, and receiver/transmission, is required.
4. What are the advantages of TeknoSAT against the standard dial-up connection?
TeknoSAT system provides an access 10-20 times faster than that of dial-up connection. Being infra-free from cable connection, it is immune to the probable failures to occur at cable access services, and therefore maintains a continuously online access.
5. May I be able to both download, and upload via the satellite dish?
TeknoSAT satellite dish is of a two-way connection feature, able to both download, and upload.
6. Which hardwares are required for TeknoSAT service, and how are they supplied?
TeknoSAT satellite hardware set consists of satellite dish with a radius of 120 cm, satellite receiver/transmitter, and of a internal satellite modem. The said set is provided by TeknoSAT itself, to the ones desiring to utilize TeknoSAT service.
7. May I be able to conduct the installation of the TeknoSAT hardware, and that of the satellite dish?
Consisting of such details, as detecting satellite signals, cabling, and network integration, the said installation is to be conducted by the professional installation personnel. In case the location to which the service is provided is out of Turkey, your network provider company may also be of help.
8. In which regions is TeknoSAT providing installation service?
Your TeknoSAT installation may be conducted by our expert technical personnel anywhere in Turkey. With respect to your installation abroad, you may be informed by our TeknoSAT sales representatives.
9. Why is the service not supporting any equipment out of TeknoSAT hardware set?
In the satellite technologies, suitable equipment is to be used for high-performance operation of the system. Equipment suitability is determined based on such criteria as the size of the satellite dish, and compatibility of the satellite modem with the system. TeknoSAT hardware set has been designed by the world’s leading manufacturers in their fields, in convenience with TeknoSAT services, and is found necessary for service accordingly.
10. Do the bad weather conditions affect the performance of TeknoSAT?
TeknoSAT satellite dish prevents the system performance to be affected from bad weather conditions , such as rain and snow, thanks to its manufacture of stainless steel material, and being wind resistant.
11. Is it required from me to incur new hardware investment at TeknoSAT systems, likewise in territorial systems, in case of a relocation?
No, it is not required. Thanks to their portability feature, TeknoSAT systems do not require any secondary hardware, connection, and activation expenses, unlike the territorial connections. You may move the equipment to your new address (or to your office in another country, or to your summer residence within the coverage area of satellite), and in return only for the installation expenses, you may reactivate your system.
12. Which applications are supported by TeknoSAT system?
Supporting all internet applications, such as web browsing, FTP, e-mail, etc., TeknoSAT system also display high-performance at such audio-visual applications, as video conference, tele-medicine, and VoIP.
13. May I be able to conduct VPN applicable projects via TeknoSAT?
Yes. You may conduct VPN applications via TeknoSAT system. You may receive respective information from our sales representatives.
You may contact with our sales representative over the 0216 388 55 47 contact information.
14. Are the download and upload speeds equal at TeknoSAT services?
Generally, the connection at TeknoSAT services is not symmetric. Therefore, upload speed is slower than that of download
15. Is the speed being provided at TeknoSAT services continuously fixed?
While your connection speed at TeknoSAT services is stable, during nonstop file downloads, your capacity shall gradually lower. This application is not binding normal internet use, while it is a process to become automatically activated in cases of nonstop file downloads, for protecting the system.
16. What is a quota?
Quota, in terms of TeknoSAT services, means the limit to be attained daily in cases of nonstop downloads. Limit, on the other hand, means the amount, beyond which additional pricing shall be applicable, otherwise the respective service shall be shut down. In case the quota amount is exceeded, only the capacity is gradually lowered. In case no ceaseless downloading is conducted, the mentioned performance losses is not incurred.
17. How shall I make my monthly service payments?
You may make your equipment and service payments by depositing the said amount to TeknoSAT bank account. You shall be directed by our sales representative with respect to this issue.
18. In case I would like to change my current Service type, shall there be any extra expense payable?
You shall not incur any additional device expense in case of changing your service type. Only the monthly payable service amounts may change due to the type of the new service. You shall be directed by our sales representative with respect to this issue.
19. Why is the satellite communication more expensive than that of territorial access types?
Most of the satellite communication costs arise from the respective satellite rental, and for this rental being within the limited resource coverage of the satellites, therefore causing higher amount of a rental to be incurred for leasing the respective satellite frequency band, in order to provide the said services
20. For which type of users is TeknoSAT back-up service?
TeknoSAT back-up service is a service being offered to the institutions, and workplaces requiring to back their current territorial lines up.
21. How is TeknoSAT back-up service being priced?
A relatively low monthly fixed amount is payable for TeknoSAT back-up service, in terms of which, no extra pricing is applicable as long as the service is not activated. In times the service is being used, an extra invoicing is applied on a daily usage basis.
22. May TeknoSAT back-up service be activated in any case of failure at the current territorial connections?
If you would not like to have our TeknoSAT back-up service activated in all cases of breakdowns, you may benefit from our ‘TeknoSAT Back-up Activation Request’ service. By virtue of this service, you would receive an activation message, or call from our TeknoSAT 7/24 Technical Assistance Expert, for whether you would like to have your service activated, or not. Due to your request, your TeknoSAT back-up service shall either be activated, or not.
23. On which type of vehicles are TeknoSAT Mobile systems be applicable?
TeknoSAT Mobile hardware, for being composed of light parts, and not covering a large space, may be applied on any type of vehicles. These systems, being mountable on vehicle-tops, may be applied on any type of hardtop vehicles, such as automobiles, caravans, minibuses, and buses.
24. May I be able to connect to internet via TeknoSAT Mobile, while my vehicle is at driving status?
No. Your vehicle should be at parking status, so as TeknoSAT Mobile set to detect satellite signals at fixed position.
25. At TeknoSAT Mobile application, should the vehicle-top antenna be removed, while the vehicle is en route?
No. The mobile satellite dish, being mounted on the outer part of the vehicle, thanks to its portable feature, is kept at folded position while the respective vehicle is en route, in order not to cause any accident.
26. May TeknoSAT Mobile Satellite Systems be utilized for broadcasting purposes?
Parallel to its being designed for internet usage, TeknoSAT Mobile satellite systems may, following the necessary applications to be made upon request, be converted into systems for broadcasting purposes.
27. Are TeknoSAT Satellite Systems operated principally likewise with satellite TV systems?
For being a two-way internet access platform, the only likeliness of TeknoSAT with satellite TV is that, the communication of both two systems are conducted via satellite, while all their hardwares are different from those of each other.